Privacy Policy

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PRIVACY POLICY

The Security Hub treats the privacy of its customers and others with care and respect, and we take appropriate measures to safeguard their personal data. This notice explains how we collect, use, protect and share personal data.

This privacy policy sets out how The Security Hub uses and protects any information that you (the customer) give to us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when you contact us, then you can be assured that it will only be used in accordance with this privacy statement. 

WHAT WE MAY COLLECT

We may collect the following information:

Name, contact information including your residential address or your business address, telephone numbers and email address. 

WHY WE MAY COLLECT YOUR DATA

To enable us to provide the service you have enquired about, subsequently contracted to accept or to enable us to contact you to provide assistance in managing your security system.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

Internal record keeping.

To improve our products and services.

To provide external services relating to your security system such as response to activations by the police or fire and rescue service.

Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect including password protected computer screens.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

YOUR RIGHTS

At your request, you have the right to:

Access your personal information that we hold. We aim to provide this within one week of your written request. Note, we may require you to provide personal ID evidence.

Have your personal information rectified if there is an error.

Have your personal information erased should we no longer have a contractual relationship for service or maintenance.

Opt-out from receiving our communications. If you choose to exercise any of your rights above, please send the details of what you require to hello@the-securityhub.co.uk

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  However, anonymous information relating to the security installation such as visit records and specifications may be held in archive should you subsequently decide to re-engage with us in the future. You may request details of your personal information, which we hold under the General Data Protection Regulation (GDPR), for which there may be a small fee.

If you believe that your personal data has been compromised, or you wish to raise a complaint, please contact us at hello@the-securityhub.co.uk where we will investigate with the aim of providing an initial response to you within three working days.